Refund policy
Return and Refund Policy
At 90sBoost, your satisfaction is important to us. Please read this policy carefully before placing your order.
Our Products
All our products are MOC (My Own Creation) building block sets shipped directly from supplier warehouses. Because of the nature of dropshipping, we do not hold stock ourselves. Please take this into account when reading the terms below.
Order Cancellations
You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, please contact us immediately at boost90smotorsport@gmail.com.
Once an order has been dispatched, it cannot be cancelled.
Returns
We accept return requests under the following conditions:
- The item arrived damaged or defective
- The wrong item was delivered
- The item does not match the product description
To be eligible for a return, you must contact us within 14 days of receiving your order. You must provide photos or video evidence of the issue.
We do not accept returns for the following reasons:
- Change of mind
- Incorrect size or variant ordered by the customer
- Minor cosmetic differences due to screen colour calibration
Refunds
Once your return request has been reviewed and approved, we will offer one of the following resolutions:
- A full or partial refund to your original payment method
- A replacement item sent at no additional cost
Refunds are processed within 5–10 business days after approval. The time it takes for the refund to appear on your account may vary depending on your bank or payment provider.
Lost Packages
If your order has not arrived within 40 business days of the dispatch date, please contact us. We will investigate and offer a resend or full refund.
How to Request a Return or Refund
Please contact us at boost90smotorsport@gmail.com with the following information:
- Your order number
- A description of the issue
- Photo or video evidence (if applicable)
We aim to respond to all enquiries within 2 business days.